Complaints Procedure
We aim to provide you with safe, appropriate services which uphold your rights as a consumer under the Health and Disability Commissioner Act. You have a right:

1. To be treated with respect
2. To freedom from discrimination, coercion, harassment & exploitation
3. To dignity & independence
4. To services of an appropriate standard
5. To effective communication
6. To be fully informed
7. To make an informed choice & give informed consent
8. To support
9. In respect of teaching or research
10. To complain

If you have any feedback you wish to share let the team know.
Any complaints - please speak with the Practice Manager, by telephone on 03 315 6328 or in writing. Alternatively, you may contact the Commissioner of Health & Disability Consumer Advocacy Service on freephone 0800 555 050.